Job Description
JOB RESPONSIBILITIES
- Ensure management and timely support of large, complex, & high-volume clients
- Develop and maintain effective client relationships through frequent communications (email, phone calls, and in-person visits.)
- Maintain all aspects of client project management to fulfill objectives on time
- Interface daily with other teams in the organization (Research, Marketing, External Consulting Partners) in support of client objectives
- Contribute to the development of the strategic direction designed to meet individual client sales goals
- Manage client accounts with oversight from a Senior Consultant
- Contribute to internal and external client strategy sessions
- Prepare and review client status reports
- Ensure client satisfaction and retention
- Contribute to the development of account team members by way of education, mentoring and inclusion in a variety of client-based functions
- Perform all other duties as assigned
PREFERRED TRAITS AND EDUCATION
- Graduation from an accredited 4-year college or university
- At least 3 years of experience with sales, business development, and/or working in public sector procurement
- Proven ability to communicate, drive and deliver strategic initiatives
- Proven account/project management skills
- Excellent oral, written and presentation skills
- Demonstrated leadership ability
- Strong problem-solving skills with the ability to identify and execute process improvements
- Demonstrated commitment to high quality client service interactions and consistent quality outputs – at least 3 years of client account management experience
- Strong interpersonal, organization and time-management skills
- Solid web based and computer skills, particularly CRM, internet and MS Office
Organization
Strategic Partnerships, Inc.
Salary
60K - 65K annually