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JOB RESPONSIBILITIES Ensure management and timely support of large, complex, & high-volume clients Develop and maintain effective client relationships through frequent communications (email, phone calls, and in-person visits.) Maintain all aspects of client project management to fulfill objectives on time Interface daily with other teams in the organization (Research, Marketing, External Consulting Partners) in support of client objectives Contribute to the development of the strategic direction designed to meet individual client sales goals Manage client accounts with oversight from a Senior Consultant Contribute to internal and external client strategy sessions Prepare and review client status reports Ensure client satisfaction and retention Contribute to the development of account team members by way of education, mentoring and inclusion in a variety of client-based functions Perform all other duties as assigned   PREFERRED TRAITS AND EDUCATION Graduation from an accredited 4-year college or university At least 3 years of experience with sales, business development, and/or working in public sector procurement Proven ability to communicate, drive and deliver strategic initiatives Proven account/project management skills Excellent oral, written and presentation skills Demonstrated leadership ability Strong problem-solving skills with the ability to identify and execute process improvements Demonstrated commitment to high quality client service interactions and consistent quality outputs – at least 3 years of client account management experience Strong interpersonal, organization and time-management skills Solid web based and computer skills, particularly CRM, internet and MS Office